We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver your order as soon as possible and with deliveries of 24 / 48h working hours in the Peninsula. Even so, periods of launches, promotions or Black Friday and Cyber Monday campaigns in which these periods are not guaranteed are excluded.
In order to know when your order is dispatched, keep an eye on your email inbox. We will send you a shipping confirmation of your order. If you place the order on a business day before 2:00 p.m., you could receive it the next business day, otherwise, the term is increased by one more day. On weekends or holidays, shipments are managed the next business day.
Orders placed during office hours (Monday to Friday, from 8:00 a.m. to 3:00 p.m.) are processed on the same day and delivery times depend on the destination country. Shipments are not made on Saturdays, Sundays, or holidays, but the next business day.
How does shipping work and what to do if I am absent from home on the day of delivery?
A first attempt delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox. It is not always possible to leave a note since sometimes the courier cannot access the portal or the housing complex. After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If in the second delivery, you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to us at email@example.com so that we can provide you with the contact information or help in whatever is necessary.
It is possible that, for shipments to the Canary Islands, customs management involves opening the order.
How can I track my shipment?
You can track your shipment using the link that you will find in the email that confirms the shipment of your order.
Can I receive my order in the time slot of my choice?
You can leave your preferences about the delivery time in the comment box for the carrier that you will find before finalizing your order. Although we know that they do their best to be able to make the delivery within the specified time, it may be difficult for them to comply depending on the route of the carrier. Do not be impatient! Also, if you prefer, you can select a collection point and go for your order whenever you prefer.
What happens if my delivery address is wrong?
We recommend that you check the address indicated when placing your orders to make sure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at firstname.lastname@example.org. Please note that this can increase the delay in delivery between 24 and 48 hours. Don’t forget to check all the fields well!
|Zone||Fee||Transit time||Free shipping|
|Spain (Peninsula)||4.5 €||24 / 48h||> 150 €|
|Balearic Islands||8,9 €||48h||> 150 €|
|Canary Islands||12,5 €||4 – 5 days||> 150 €|
You already know that we work to deliver your order as soon as possible and with deliveries of 2 to 3 working days. Even so, periods of launches, promotions or Black Friday and Cyber Monday campaigns in which these periods are not guaranteed are excluded.
In order to know when your order is dispatched, keep an eye on your email inbox. We will send you a shipping confirmation of your order and you will also receive an email from the logistics company stating the estimated delivery date. On weekends or holidays, shipments are managed the next working day. For any doubt about this contact email@example.com, we will help you!
|Zone||Fee||Transit time||Free shipping|
|France||Fedex live rates||3 – 4 days||> 150 €|
|Luxembourg||Fedex live rates||3 – 4 days||> 150 €|
|Monaco||Fedex live rates||3 – 4 days||> 150 €|
|Malta||Fedex live rates||3 – 4 days||> 150 €|
|Iceland||Fedex live rates||3 – 4 days||> 150 €|
|Austria||Fedex live rates||3 – 4 days||> 150 €|
|Croatia||Fedex live rates||3 – 4 days||> 150 €|
|Ireland||Fedex live rates||3 – 4 days||> 150 €|
Non-working days in our logistics center for the year 2020. Orders are not prepared on these days, therefore orders are delayed to the next working day. We are sorry for the inconvenience:
January: day 1 and 6
March: day 19 and 20
April: day 10 and 13
May: day 1
June: day 24
August: day 15
September: day 11
October: day 12
December: days 8, 25 and 26